FAQ

 

Kindly check the FAQ below if you are not very familiar with the functioning of this Application. If your query is different from the set of questions then do write to us at customercare.discountbazaar20@gmail.com between 9:00 am & 8:00 pm throughout the week (working days) and we will respond promptly.

 

 

Registration

How do I register?

You can register by clicking on the “Register” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

 

Are there any charges for registration?

No. Registration on Discount Bazaar is absolutely free.

Do I have to necessarily register to shop on Discount Bazaar?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

 

Can I have multiple registrations?

Each email address and mobile phone number can only be associated with one Discount Bazaar account.

 

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your Discount Bazaar account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

 

Can I have multiple accounts with same mobile number and email id?

Each email address and mobile phone number can be associated with one Discount Bazaar account only.

 

Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for multiple cities.

 

What if I enter the wrong email ID while registering online/through the phone?

Please contact our customer support team by writing to us at customercare.discountbazaar@gmail.com and we will fix this issue for you.

 

 

Account Related

 

What is My Account?

My Account is the section you reach after you log in at Discount Bazaar application. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

 

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team at customercare.discountbazaar@gmail.com.

 

What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your Discount Bazaar wallet account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

 

I am unable to login, what should I do?

You may have entered incorrect login details. Please enter the correct information & try again or write to us at customercare.discountbazaar@gmail.com.

 

How can I update my personal details?

It is a good practice to keep your personal information updated on Discount Bazaar account to receive communications. You can do so by following below mentioned steps:

§  1) Sign-In

§  2) Go to “My Account”

§  3) Click Personal Details

§  4) Update information like Mobile Number, email etc.

§  5) Click Save

Note: You will be asked to verify your Mobile number and Email ID to make the changes effective.

 

Payment

 

What are the modes of payment?

You can pay for your order using the following modes of payment:

·         Cash on Delivery

 

Are there any other charges or taxes in addition to the price shown?

There are no charges over and above the price you see on our website. We are very transparent about the prices that we show to our customers. The price that you see on the site for a particular product is the price that you ultimately pay.

 

 

Is GST added over and above the price shown?

No, the total amount that is shown to be paid by you is all inclusive of GST.

 

 

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

 

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select payment method. On the payment method page there is a box where you can enter any voucher / coupon code that you have. The amount will automatically be deducted from your invoice value.

 

 

Order and Delivery Related

 

How will I know if Discount Bazaar delivers to my area?

You can check the serviceability of your area while selecting your pin code when you place your order.

Your locality is missing? Don’t worry! We are adding more areas to deliver every week and would love to serve you very soon !

Can I change the delivery address of my order?

Sorry, we currently do not offer this option. You can, however, cancel your order and reorder from a different address. Please check our cancellation policy mentioned in our terms and conditions available in the application.

 

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

 

When will I receive my order?

When placing any order, we allow you to choose your desired delivery date and time slot to choose from as per your convenience and ensure that the delivery is made on time.

What are delivery slots?

Delivery slots are time slots during which you will receive your order. You can select these as per your convenience at the time of placing the order.

What is a cut-off time and what are the corresponding cut-off timing for each slot?

Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order. Cut off time for Slot 3 & Slot 4 is 12 noon on the same day and cut off time for Slot 1 & Slot 2 is 6 pm on the previous day.

 

Can I add products after the cut off time for a slot?

No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your Discount Bazaar wallet in your account .

 

How can I check availability of next slot before placing order?

Once you log in to your account, you will notice that on the right side of the website, under “My Basket” the next available slot in which you can order will be displayed.

 

How do I look for a particular Product?

You can search for a product by navigating through the category pages or by using search tab on the top of every page.

 

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order. You can write to us by emailing at customercare.discountbazaar@gmail.com

 

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

 

How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team. You can write to us by emailing at customercare.discountbazaar@gmail.com

 

Can I change my order delivery slot after placing the order?

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team by email at customercare.discountbazaar@gmail.com and we will try our best to accommodate your request.

 

What if I don’t receive my order by the scheduled time?

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support team will keep you updated about the delivery time of your order. You can write to us at customercare.discountbazaar@gmail.com.

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

 

How much are the delivery charges?

All order of and above Rs. 250 qualify for Free deliveries. There is a nominal delivery charge for orders less than Rs. 250 in value.

 

What is the minimum order value?

There is a minimum order value of Rs. 250. However, for orders below Rs. 250 – we do charge a nominal delivery fee notified at the time of ordering, depending on the products and actual order value.

How do I know if I placed my order correctly?

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.

What if I have any complaint regarding my order?

You can email our customer support center and our customer care executives are always happy to help. You can write to us at customercare.discountbazaar@gmail.com.

Can I call and place an order?

No, currently this service is not available. You can only order via the Discount Bazaar Application.

 

How are the fruits and vegetables weighed?

All fruits and vegetables vary in size and weight. You can choose any size/weight available while ordering. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.

 

When and how can I cancel an order?

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the My Orders section on the Discount Bazaar Application.

 

What do I do if an item is defective (broken, leaking, expired)?

We have a no questions asked return at delivery policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful. Please write to us at customercare.discountbazaar@gmail.com for any such requests.

 

Returns & Refund Policy

 

We have a “no questions asked return at delivery and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the products delivered. We will take the returned product back with us and issue a credit note for the value of the returned products which will be credited to your wallet in  your account on Discount Bazaar application. This can be used to pay for your subsequent shopping bills.
Post delivery returns are accepted only if there is an issue with the quality or freshness of the food products or if the product you received is damaged in case of non-food products. In such cases, we will issue a credit note for the value of the returned products which will be credited to your wallet in  your account on Discount Bazaar application. This can be used to pay for your subsequent shopping bills. Please check our returns and refunds policy, mentioned in our terms and conditions, available in the Discount Bazaar application.
Acceptance of returns & refund post delivery is subject to a satisfactory inspection by our customer service team. Please get in
touch with us via the Discount Bazaar application or write to us at customercare.discountbazaar@gmail.com for any such requests.

Note: As a Covid-19 safety and hygiene measure, we may not pickup any goods post delivery. We request all our members to thoroughly check the products at the time of delivery

Others

 

What kind of products do you sell?

You can choose from a wide range of products spread across various categories such as Grocery, Bakery, Fruits & Vegetables, Beverages, Personal Care products, Baby care products, Pet products and much more. Let us know if we are missing anything and we will surely add it to our always expanding catalogue. Write to us at customercare.discountbazaar@gmail.com.

I am a corporate/ business. Can I place orders with Discount Bazaar?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact us at discountbazaarofficial@gmail.com to know more.

 

 

Get in touch with us!

 

How do I contact you for feedback/queries/suggestions?

Our customer service team will be at your service any time between 9:00 am & 8:00 pm throughout the week. Please write to us at customercare.discountbazaar@gmail.com.